❓ Frequently Asked Questions

Your questions, answered clearly and confidently.

💻 Do you work with both Windows and macOS systems?

Yes! We provide support for both Windows and macOS platforms, including migration, troubleshooting, and optimization services.

🛠️ What’s included in your software troubleshooting and malware removal services?

Our comprehensive troubleshooting covers:

  • Operating system errors
  • Performance issues
  • App crashes & compatibility problems
  • Virus & malware removal using professional-grade tools

⏳ How long does a typical service take?

It depends on the complexity of the issue:

  • Simple problems can often be resolved within a day
  • More complex issues or full migrations may take longer
    • We’ll always provide a time estimate after the initial assessment.

🐢 What should I do if my computer is running slow?

Slowdowns can be caused by:

  • Low memory or storage
  • Too many background processes
  • Malware infections

We’ll perform a full diagnostic and resolve the root cause to get your system running smoothly again.

💾 Can you recover lost data from my computer?

In many cases, yes. We use advanced recovery tools to retrieve data lost to:

  • Accidental deletions
  • File system errors
  • Corruption or software failures

We also recommend and help set up backup solutions to prevent future data loss.

🌐 Do you offer remote troubleshooting services?

Yes! If your device is connected to the internet, we can often resolve software issues through secure remote access.

📅 Do I need to make an appointment, or can I walk in?

We operate by appointment only. This allows us to give you dedicated, one-on-one support without unnecessary wait times.

💵 How much do your services cost?

Costs vary based on the specific service needed. We believe in transparent pricing and will always provide a clear estimate after evaluating your system.

🎨 What IT and creative services do you offer for personal and business needs?

We support both individuals and businesses with:

  • Tech support & troubleshooting
  • Data migration
  • Custom web design & branding
  • Logo re-imagining
  • Business card design
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