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Mount Vernon Computers – FAQ

1. What services does Mount Vernon Computers offer?

We specialize in a range of services including software troubleshooting, computer migration, web design, logo re-imagining, business cards, and photography services. Our software troubleshooting covers virus removal, performance optimization, operating system repairs, and more.

2. What is your “Computer Migration” service?

Our Computer Migration service involves transferring all data, settings, and software from an old computer to a new one. We attempt to clone the entire system when possible, or otherwise manually set up programs and ensure your login information and settings are restored.

3. Do you work with both Windows and macOS systems?

Yes, we troubleshoot software issues and offer migration services for both Windows and macOS computers.

4. What is included in software troubleshooting?

Our software troubleshooting services include resolving operating system errors, slow performance, application crashes, software compatibility issues, virus and malware removal, and more.

5. Do you offer virus and malware removal?

Yes, we provide comprehensive virus and malware removal services, using industry-leading tools to detect and eliminate threats from your system. We also offer guidance on protecting your computer from future infections.

6. How long does a typical troubleshooting or repair service take?

The duration varies depending on the complexity of the issue. Simple repairs can be completed within a day, while more involved troubleshooting or migration tasks may take longer. We will provide an estimated timeframe once we assess your system.

7. What should I do if my computer is running slow?

There are many reasons why your computer may be slow, including insufficient memory, background programs, or malware. Bring your computer to us, and we’ll perform a full diagnostic check to identify and resolve the issue.

8. Can you recover lost data from my computer?

In some cases, we can recover data lost due to software failures, corrupted files, or accidental deletions. We use specialized tools to attempt recovery and will advise you on backup solutions to prevent future data loss.

9. Do you offer remote troubleshooting services?

We do offer remote assistance for certain types of software issues, provided the computer is able to connect to the internet. Contact us for more information about how remote troubleshooting works.

10. Do I need to make an appointment, or can I walk in?

We are currently by appointment only, as scheduling an appointment allows us to ensure a technician is available to assist you promptly.

11. What should I bring when I bring my computer in for troubleshooting?

If you’re bringing in a desktop or laptop for repair, just bring the device itself unless we specifically request the power cable or accessories. For more complex issues, we may ask for any relevant software or backup devices.

12. How much do your services cost?

Costs vary depending on the service required. We offer transparent pricing and provide a quote after the initial assessment. Feel free to contact us for more information or to request an estimate.

13. Do you provide business IT services?

Yes, we provide IT support for small businesses, including software troubleshooting, data migration, and system optimization. We can also assist with web design, branding, and photography services.

14. Do you offer custom web design services?

Yes, we create custom websites tailored to your business needs, including responsive design, SEO optimization, and e-commerce integration.

15. Can you help with logo design and branding?

Absolutely! We offer logo re-imagining and branding services to help businesses stand out and build a professional image.

16. What makes Mount Vernon Computers different from other IT service providers?

With over 20 years of experience, we offer personalized, high-quality service that caters to both individuals and businesses. Our combination of technical expertise, customer focus, and diverse services ensures we can meet all your IT needs.

17. How do I contact Mount Vernon Computers?

You can reach us by phone, email, or through our website. We also welcome walk-ins at our location during business hours. Feel free to visit our “Contact Us” page for detailed information.

18. What areas do you serve?

We primarily serve the Mount Vernon area, but we’re happy to work with clients from surrounding regions as well. For certain services, such as branding and remote troubleshooting, we can assist clients nationwide.

19. Do you offer any follow-up support after a repair or service?

Yes, we provide follow-up support to ensure your system continues running smoothly. If any issues arise after service, don’t hesitate to contact us for further assistance.

20. Can I get help with both personal and business computers?

Yes, we provide troubleshooting and IT services for both personal and business computers, ensuring that all your technology needs are covered.