Live Remote Troubleshooting
When something goes wrong with your computer, you shouldn't have to wait days for a fix. Mount Vernon Computers provides live remote troubleshooting for Alexandria homes and businesses — we securely connect to your screen in minutes, diagnose the problem, and resolve it while you watch. Whether it's a frozen application, a confusing error message, or something that just doesn't look right, we walk you through it in real time.
There's no need to unplug your computer or drive anywhere. We use encrypted, industry-standard remote access tools to ensure your privacy and security throughout the session. Alexandria residents trust us because we troubleshoot issues as if we were sitting right next to you — explaining what we find and what we're doing to fix it, so you understand what happened and how to avoid it in the future.
Encrypted Connection
We use AnyDesk and other trusted tools with encryption to protect your privacy throughout the session.
Usually Under an Hour
Most troubleshooting sessions are resolved quickly — you'll be back up and running without a long wait.
Full Transparency
You see everything we do on your screen in real time. You stay in control and can end the session anytime.
What You Get
Fast, Transparent, and Secure
Most remote troubleshooting sessions take under an hour. You stay in control the entire time — you can see your screen, ask questions, and end the session whenever you'd like. It's tech support built on trust.
I have used Mount Vernon Computer several times over the past few years for a variety of computer problems. Each time Daryl provided quality service and really personalized attention to my computer issues. He has all sorts of options for people who need services, from remote services to hands on computer services. I highly recommend Mount Vernon Computers for any and all of your computer needs.Read full review
Daryl replaced the hard drive on my wife's laptop, and the entire process, including scheduling, was fast, efficient, and at a very fair price. His communication was timely and clear, and the repair was done right. Highly recommended!Read full review
Brought my computers into to be fixed and couldn't be more satisfied! Entire staff very friendly and professional and provided me the expert service I was looking for. I also bought a laptop that I needed at a very reasonable price. I look forward to doing further business with them in the future!Read full review