Live Remote Troubleshooting
When something goes wrong with your computer, you shouldn't have to wait days for a fix. Mount Vernon Computers provides live remote troubleshooting for Alexandria homes and businesses — we securely connect to your screen in minutes, diagnose the problem, and resolve it while you watch. Whether it's a frozen application, a confusing error message, or something that just doesn't look right, we walk you through it in real time.
There's no need to unplug your computer or drive anywhere. We use encrypted, industry-standard remote access tools to ensure your privacy and security throughout the session. Alexandria residents trust us because we troubleshoot issues as if we were sitting right next to you — explaining what we find and what we're doing to fix it, so you understand what happened and how to avoid it in the future.
Encrypted Connection
We use AnyDesk and other trusted tools with encryption to protect your privacy throughout the session.
Usually Under an Hour
Most troubleshooting sessions are resolved quickly — you'll be back up and running without a long wait.
Full Transparency
You see everything we do on your screen in real time. You stay in control and can end the session anytime.
What You Get
Fast, Transparent, and Secure
Most remote troubleshooting sessions take under an hour. You stay in control the entire time — you can see your screen, ask questions, and end the session whenever you'd like. It's tech support built on trust.
Mount Vernon Computers is my go to computer repair shop every time I have a problem or need help with my computer. Daryl is so nice and professional that you're not scared to ask a question. He has helped me get a computer with motherboard problems repaired and another computer with GPU problems fixed. I got a new computer and needed help so I called them and Daryl was kind enough to do a video call and walked me through my problem and eventually solved it! 10/10 Highly recommend!Read full review
My teenager did not properly back up her laptop. So, when it totally crashed she lost access to her English final and all her junior year school files. In a panic we called Daryl on a Sat morning. He was able to retrieve all her files and make them available for use on either a PC or Mac. We have both and were not sure which computer would be used to finish up the school year. We had the all her files by 6pm that same Sat. You will not go wrong with Daryl. His prices are reasonable and we found him knowledgeable and honest. We will be using Daryl again for any future problems.Read full review
I have been using Mt Vernon Computers for over 10 years. The service is excellent and Daryl Elliot is great to work with. He has helped me with multiple computers and has always been responsive in diagnosing and fixing problems quickly.Read full review